Vintage World

OTP SimplePay Personal Data Transmission Declaration

I hereby consent ViWo Branch & Box Kft. (4274 Hosszúpályi, Debreceni utca 23.) to provide the following personal data stored in the user database of  https://vintageworld.hu to OTP Mobile Ltd. (1093 Budapest, Közraktár utca 30-32.), acting as data contoller. Scope of Provided: family name, given  name, country, phone number, e-mail address. Purpose of data transfer: customer support for customers, transaction verification and fraud monitoring for customer protection.

General Terms and Conditions of the Vintage World Online Shop

Current T&C will not be filed it will only be concluded in electronic form does not deem to be a written agreement, the prevailing language of the agreement is Hungarian, does not refer to any kind of code of conduct In case of any emerging questions concerning the operation, and/or ordering or delivery process of the online shop we shall be at your disposal on our given contacts/addresses.

Current T&C covers the legal relationships on the Service Provider’s website (https://vintageworld.hu) and its subdomains.

1. Supplier information:

ViWo Branch & Box Kft.. as Supplier (hereinafter referred to as “Supplier”)

Name, address, e-mail of the Hosting provider:

The Service Provider’s system records Customer’s registration or order at any time of the day, however, orders are always processed and confirmed only during the working hours of the customer service. The Service Provider shall only take phone calls  and answer questions forwarded via e-mail during the opening hours of the customer service.

Hours of customer service:
Monday – Friday: 08:00-16:00

1. General provisions:

2.1. For those issues not regulated within this T&C also for the interpretation of this current T&C the Hungarian law is prevailing especially the Hungarian Civil Code from 2013 No. V. (hereinafter as Ptk.) and the Act on e-commerce retail and certain issues concerning the services related to information society from 2001 No. CVIII. (hereinafter as Elker.tv.) and the relevant provisions of the Government Decree No. 45/2014 (II.26) about the detailed regulations between the Customer and the corporations. The obligatory provisions of the relevant laws are prevailing to the parties without any extra stipulations on behalf of any of them.

2.2. This current T&C shall take effect from the 31st of July 2017 and be valid until it is revoked. The Supplier is entitled to modify this current T&C unilaterally. The Supplier shall publish the changes on the websites 11 (eleven) days prior to their entry into force. Users shall accept that with the use of the websites all of the regulations concerning the use of the websites shall automatically applied as valid regulation for the user.

2.3. User shall accept for oneself the regulations of the T&C as obligatory whenever User accesses the online shop website administered by Supplier or reads any of its content in any ways – even if he/she is an unregistered User of the online shop. If the User would not accept these terms and conditions, he/she is not eligible to view the content of the online shop.

2.4. Supplier reserves all rights to oneself to propagate the website, or parts of the online shop or any of its content or contents that appear on that website. It is strictly prohibited to download, e-store, process, or sell any content or parts of the content that appear on the online shop without the written consent of the Supplier.

2.5. Current T&C is continuously available at www.vintageworld.hu/aszf can be downloaded in “pdf” file format.

1. Range of products and services available for purchase

3.1. The represented products can only be ordered online. All prices displayed are in  HUF, contain the legally prescribed VAT but do not contain the fee of the home delivery. No extra wrapping cost will be accounted for.

3.2. In the online shop, the Supplier gives details of the product’s name, description and displays images of the products. The images on the product pages may differ slightly from the actual one and may be used as illustrations. We take no responsibility for the difference between the image in the online shop0 and the actual appearance of the product.

3.3. In case a discount price is introduced the Supplier shall give all-round information about the discount and its exact schedule.

1. Ordering:

4.1 The Customer may place a valid order at vintagworld.com without registering, providing shipping and billing information. Phone orders are accepted as well. The contract made with the order does not qualify as a written contract, it will not be printed or filed.

4.2 By adding the selected product (s) to the shopping cart, a list will be set up of the products to be ordered.

4.3 It shall be clearly represented next to the products as to whether they are available i.e. they are in stock.

4.4 If the Customer wishes to add another product to the shopping cart, he / she can select the “Continue shopping” button. If he / she does not wish to purchase another product, he / she checks the number of items to purchased. By clicking the „delete – X” icon, the items in the cart  can be deleted. To finalize the quantity, the Customer needs to click on the “refresh / refresh cart” icon.

4.5. The Customer specifies / selects the billing address and, if different, the shipping address, then the shipping / payment method, of the following types:

4.5.1. Payment methods:

– Cash on Delivery: If you would like to pay upon receiving the package, please select the “Cash on Delivery” payment method.

– Bank transfer: Upon approval of the order, a prepayment invoice will be issued by the customer service of the Supplier, which will be emailed to the Customer to the address specified during registration. The ordered products will be delivered after receipt of the transferred amount on the bank account of the Supplier. During transfer, the indication of a 4-digit order number in the comment field is required for identification purposes and to avoid any misunderstandings!

-PayPal: Once the order has been approved, the website redirects the Customer directly to the PayPal snap-in. Here, the Customer will be able to login and pay for the order using his / her PayPal account. As soon this is completed, the order status will automatically change to “Paid”.

4.5.2 Delivery methods, pick up

– Personal pick up. After receiving an email with the information of the possibility of pick up at the above address.

– Delivery by parcel courier service to the shipping address specified in the order. Delivery by parcel courier service is only possible within Hungary. The ordered product will be shipped on weekdays, between 8am and 5pm by the parcel courier service, without prior telephone consultation.

Delivery charges are as follows:

4.5.3 Delivery time:

The average delivery time for products sold in our store is 2-3 business days. The Customer may withdraw from the order if he / she finds the waiting time insufficient. Delivery on a specific date is also possible, if it exceeds  2-3 business days. In this case, the request for specific delivery must be indicated in the comment box.

4.5.4 Receipt of the ordered product:

In the case of a product order, the Customer is obliged to check the package extensively after the receipt at the time of delivery. Damages or significant deviations must be reported to our support team within 24 hours of receipt. External damages on delivery must be documented in the presence of the carrier, by means of a record.

You can request a notification via phone and SMS, which costs in both cases 90 HUF.

4.6 A  By clicking the “Submit Order” button, the Customer becomes liable to the Supplier.

1. Right, procedure and consequences of withdrawal

5.1 The Customer, who is a consumer, has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal shall terminate the contract with retroactive effect to the conclusion of the contract. The provided services shall be returned to the Parties. The Customer may exercise his right of withdrawal from the date of receipt of the product by a declaration to the Supplier. This is governed by the Government Decree 45/2014 (II.26) on Distance Contracts.

The Customer may exercise his / her right of withdrawal between the date of conclusion of the contract and the time of receipt of the product. The Customer, who is a consumer, wishes to exercise his / her right of withdrawal, he / she shall provide the Supplier (by postal mail, fax or e-mail) with a clear statement of the intention of withdrawal, using the contact details set out in these Terms and Conditions, during the period open for cancellation. This is governed by the Government Decree 45/2014 (II.26) on Distance Contracts. A declaration template for the exercise of the right of withdrawal can be found in the appendix to this T&C. The Customer  may object if a template of the notice of withdrawal / renunciation is not provided by the Supplier.

5.2 The Customer must return the product immediately, but no later than 14 days after giving notice of withdrawal. In the event of withdrawal, the Supplier will refund the total amount paid by the Customer within 14 days at the latest.

The product must be returned in its original condition with the invoice (no need to attach the original invoice / receipt) to the address of the Supplier.

5.3 The cost of the return shall be borne by the Customer.

5.4 Customer is regarded as a consumer if he / she concludes the contract for purposes outside his / her economic activity, i.e. buys the product for personal use, not for resale. In accordance with Article 2 (b) of Directive 93/13/EEC, the Book Six of the Hungarian Civil Code on Law of Obligations specifies the concept of consumer as natural persons who enter a contract outside their profession, business activities or occupation. In practice, this means that contracts concluded with the following are excluded from the scope of the Regulation:
• persons acting in the course of their profession, occupation or their business (whether legal or natural)
• persons other than natural persons;
In case an undertaking concludes a contract with the online shop to sell goods or provide services, the Customer, who is not a consumer, is not entitled to a right of withdrawal / termination without justification.

5.5. If the withdrawal of the Customer is sent to the Supplier in writing, it shall be deemed as validated within the deadline if the de claration of the Customer is posted before the deadline. Due to the right of withdrawal, the Customer shall bear the costs of returning the Product. However, the Customer shall not bear any other costs. The Supplier may claim compensation for any damages caused by improper use of the product.

5.5. In case of a withdrawal in writing it is sufficient to send a withdrawal notice within 14 days.

5.6 If the Supplier provides a replacement product as defined in the contract, the Supplier shall bear the costs of returning the product due to the exercise of the right of withdrawal. The Supplier shall clearly and accurately inform the Customer about the bearing of the costs and the fulfilment with the respective substitute product or service.

5.7 The Supplier shall inform in writing – on paper or on other durable medium accessible to the Customer, about the following:

• The company name (name) and address (company seat and domicile) of the Supplier in an identifiable manner;
• the essential characteristics of the subject matter of the contract;
• the price or charge for the product or service, including value added tax and other charges, as well as all additional costs, in particular, transport shipping and postage costs; other terms of payment, delivery or compliance
• the right of withdrawal
• the conditions, ways and consequences of exercising the right of withdrawal;
• the address of the Supplier’s site (branch) or another organizational unit where the Costumer may enforce his / her complaints;
• the terms of any possible warranty, as well as any additional services (parts supply, repair service) that may be available after performance.

If the Supplier has not fulfilled this obligation prior to the conclusion of the contract, it shall provide the information to the Client in due time, but at the latest at the time of the performance of the contract – unless the performance is for a third party.

5.8 Unless otherwise agreed by the Parties, the Customer may not exercise his / her right of withdrawal in the following cases:

• a service contract where the undertaking has begun performance with the consent of the Customer prior to the expiry of the withdrawal period.
• selling a product or providing a service whose price or charge is subject to fluctuations in the financial market beyond the control of the Seller.
• in the sale of a product that is linked to the Customer, or which has been produced on the instructions or at the request of the Customer or which, by its nature, cannot be returned or is perishable.
• in the case of a contract for the sale of newspapers, magazines or periodicals.

In case the Customer, who is a consumer, withdraws by a unilateral declaration from the contract to purchase the product, however, the product concerned was used beyond what is necessary to determine the nature, characteristics or functioning, will be responsible for the depreciation of the product. The amount commensurate with this depreciation shall be enforced by Supplier when refunding the purchase price of the product affected by the right of withdrawal, namely by deducting that amount from the refund price. The amount of deduction shall be calculated as follows:

• lack of accessory or accessory damage: minimum 10% of product price
• Surface damage, scratches on the product: minimum 20% of the product price
• Defective but economically repairable product: minimum 30% of product price
• Defective product that cannot be repaired economically: 100% of product price

1. Procedures for exercising the right of withdrawal:

6.1 If you wish to exercise your right of withdrawal, you may do so electronically by sending a filled in copy of of the withdrawal / termination form to the email address rendeles@vintageworld.com. The ordered product and the proof of purchase shall be sent back by post or by parcel courier services to the address of our company. It is important to note that the cost of returning the product is borne by the Customer, parcels sent by cash on delivery is not accepted!

• Warranty

In the event of faulty performance of the Supplier, the Customer may validate a warranty claim against the Supplier. In the case of a consumer contract, the Customer may enforce his / her warranty claims within 2 years from the date of receipt, for defects that existed at the time of delivery of the product. After the two-year limitation period, the Customer cannot enforce his / her warranty claim. In case of a non-consumer contract, the claimant may enforce his / her warranty claims within 1 year from the date of receipt. The Customer may request repair or replacement, unless the demand of the Customer is impossible to fulfil, or other claims would lead to disproportionate additional costs for the Supplier. If no repair or replacement was requested or could not been requested by the Customer, he / she may claim a proportionate reduction of the consideration or the defect may be repaired at Supplier’s expense by the Customer or by a third party, or – ultimately – withdraw from the contract. Withdrawal due to a minor error is not possible. The Customer may change the selected warranty claim, however, the cost of the changeover shall be borne by the Customer, unless justified or warranted by the Supplier. The Customer shall notify the Supplier of the defect immediately, but no later than two months after the discovery of the defect. The Customer may validate its warranty claim directly against the Supplier. Within six months of the completion of the contract, the only condition for enforcing the warranty claim is the communication of the defect, if the Customer certifies that the Product was purchased from the Supplier. In such a case, the Service Provider shall be exempt from warranty obligation only if it can prove that the defect in the product occurred after delivery to the Customer. If the Supplier is able to prove that the cause of the defect is due to a fault attributable to the Customer, it is not obliged to accept the warranty claim made by the Customer. However, after six months from the date of performance, the Customer is obliged to prove that the detected defect was present at the time of performance. If the Customer makes his / her warranty claim on a separable part of the product regarding of the noted defect, the warranty claim shall not be deemed valid for other parts of the product.

1. Product guarantee

In the event of a defected Product, a Customer, who is a consumer, shall – at his / her option – enforce the above warranty or product liability / product guarantee claim. However, the Customer shall not be entitled to enforce warranty claim and product guarantee simultaneously. However, if the Product Guarantee Claim is effectively enforced, the Customer may enforce its Warranty Claim for the replaced Product or repaired part against the Manufacturer. As a product guarantee claim the Customer may only request the repair or replacement of the defective product. The defect of the product shall be proven by the Customer in case of claiming a product guarantee. A product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the features described in the manufacturer’s description The Customer may assert his product guarantee claim within two years of the product being placed on the market by the manufacturer. Upon expiry of that period, the Customer shall lose his entitlement. The Customer shall notify the manufacturer of the defect immediately upon discovery. Any defect reported within two months of the discovery shall be deemed as reported without delay.  The Customer is liable for any damages resulting from delayed reporting. The Customer may claim a product guarantee against the manufacturer or distributor of the personalty. According to the Hungarian Civil Code (Ptk.) the producer and distributor is defined as manufacturer of the product. The manufacturer or distributor shall only be released from its product guarantee obligation if it can prove that: that a defect in the product results from the application of a legal or regulatory requirement. The manufacturer or distributor is only required to prove one reason for the exemption.

1. Warranty, guarantee

The provisions of the Act V of 2013 on the Hungarian Civil Code (Ptk.) and the Government decree No. 151/2003. (IX. 22.) as in force at any given time shall prevail. The vendor is entitled review the reported defect on the purchased product by an authorized service center, if the defect is attributable to improper use, the repair cost shall be borne by the Customer.

The warranty period provided in the Government Decree is one year from the date of receipt of the product, unless the manufacturer specifies a longer warranty period.

1. Data protection

The data provided by the Customer shall be stored by the Supplier solely for the purpose of fulfilling the order and subsequently proving the terms of any contract that may be concluded. The Supplier  will not disclose Customer’s data to third parties unless the third-party acts as a subcontractor / contributor to the Supplier at the time of the contract’s performance. The Service Provider shall manage the data of the Client in accordance with the provisions of Act LXIII of 1992 On the Protection of Personal Data and the Publicity of Data of Public Interest (Avtv.).

Data protection registry number of the Supplier:

1. Miscellaneous provisions

11.1. The Supplier is entitled to use a contributor to fulfil its obligation and is fully responsible for its unlawful conduct as if he had committed the unlawful conduct himself.

11.2. The invalidity, illegality or unenforceability of any part of these rules shall not affect the validity, legality or enforceability of the remaining portions.

11.3. In any case the Supplier shall not avail oneself of any of its entitlements that does not mean it relinquishes its rightful entitlement. Any relinquishing of any rights can only be deemed valid if it is explicitly expressed in a written form. In that case if the Supplier does not strictly insist on one occasion to a crucial term or stipulation of the T&C that does not mean that it will not insist on the compliance of such terms or stipulations later.

11.4.The Supplier and the Customer shall try to resolve their disputes amicably.

11.5  If a purchase fails and the Supplier has refunded the exact amount to the Customer, the Supplier will not be able to record or fulfil any additional claims regarding the order!

1. Complaint handling policy

12.1. Our store aims to fulfil all orders in good quality by guaranteeing total customer satisfaction. Should the Customer have any complaints regarding the contract or its performance, he/she may submit his/her complaint either to the above e-mail address or by postal letter.

12.2 The Supplier shall promptly investigate the verbal complaint and remedy them as needed. If the Customer does not agree with the handling of the complaint, the Supplier shall promptly record the complaint and its position regarding of it and shall hand over a copy to the customer. If an immediate investigation of the complaint is not possible, the Supplier shall record the complaint and provide a copy to the Customer.

12.3. Written complaints will be answered in writing within 30 days, reasons for rejection the complaint will be justified. A copy of the response will be kept for 3 years and upon request will be made available to the control authorities.

12.4. According to the Government Decree 387/2016. (XII. 2.)about designating consumer protection authorities in public administration cases in first tier the county office respectively the competent authority at the capital of the county in second tier with nationwide competence the Pest County Government Office has the authority to handle such cases. All county offices can be reached at:  http://jarasinfo.gov.hu

In the event of a complaint, the Costumer has the option of appealing to a conciliation board. The competent board for the location of the Supplier is the Conciliation Board of Hajdú-Bihar County.

Conciliation Board of Hajdú-Bihar County
Address: 4025 Debrecen, Petőfi tér 10.
Phone: (52) 500-749
Fax: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail: info@hbkik.hu;

The conciliation board is competent for the out-of-court settlement of customer disputes. The task of the conciliation board is to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes. Sould the settlement fail, it will take a decision on the case to ensure that consumer rights are enforced in a simple, fast, efficient and cost-effective manner. At the request of the Customer or the Supplier, the conciliation board shall advise on the rights and obligations of the consumer.

In case the litigation is about Online purchase or online service contract the process can only be conducted by the Conciliation Board working adjacent to the metropolitan commerce and industry chamber.

12.5 In addition, you can use the conciliatory Website of the EU, where you can submit file a complaint in various languages.

1. Copyright

13.1. Since vintageworld.hu as a website is considered a copyright work, downloading (reproducing), republishing, using in any other form, electronically storing, processing or selling the content or any portion thereof displayed on the website vintageworld.com is prohibited without the written consent of the Supplier.

13.2. Any material from the website vintageworld.hu and its database, even with written consent, may only be copied by referring to that website.

13.3. The Supplier reserves all rights to all elements of its service, its domain names, their associated secondary domain names and online advertising spaces.

13.4. The adaptation or deconstruction of the content or any part of the website vintageworld.hu; the unauthorized use of user IDs and passwords; the use of any application to modify or index the website vintageworld.hu or any part thereof is prohibited.

13.5. The name vintageworld.hu is protected by copyright and may only be used, apart from referring, with the written consent of the Supplier.

13.6. The User acknowledges that in case of unauthorized use, the Supplier is entitled to a penalty. The penalty is HUF 90,000 gross per image and HUF 20,000 gross per word. The User acknowledges that this penalty is not excessive and shall be aware of this while browsing the site. In case of a copyright infringement, the Service Provider applies for a notarial certification, which cost is also borne by the infringing User.